Privacy Policy

Instant Ease Technologies Limited ("Instant Ease", "we", "us", or "our")

At Instant Ease, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our mobile applications and services across the Customer App, Vendor App, and Rider App (collectively, the “Apps”), whether on Android or iOS.

By using any of our Apps or services, you agree to the terms outlined in this Privacy Policy.

1. What We Do

Instant Ease operates a multi-sided delivery platform:

• Customer: Place orders for meals, medications, and other products.
• Vendor: Receive and fulfill customer orders.
• Rider: Pick up and deliver orders.
• Admin: Assign orders and manage operations.

2. Information We Collect

A. From Customers

• Full name, phone number, email address
• Delivery address & real-time location
• Order history and preferences
• Payment information (via third-party processors)
• Device details (model, OS, IP address)

B. From Vendors

• Business name, contact name, address
• Phone number and email
• Bank account info
• Order processing records

C. From Riders

• Full name, phone number, email
• Vehicle/bike details, ID documents
• Location data
• Delivery performance logs

3. How We Use Your Information

• Facilitate order placement, fulfillment, and delivery
• Match vendors and riders to customers
• Enable communication
• Process payments and track history
• Improve app functionality and prevent fraud
• Comply with legal and regulatory obligations

4. Location Data

We collect real-time location data for:

• Customers: for delivery and vendor matching
• Riders: for dispatching and delivery tracking

Disabling location may affect functionality.

5. Cookies & Tracking

We use in-app tracking tools to understand usage and improve performance. These do not identify you unless linked to your account.

6. Sharing Your Information

We may share your information with:

• Payment processors
• Logistics or tech partners
• Regulatory authorities (when required)
• Internal staff on a need-to-know basis

7. Your Rights

Under NDPR and other laws, you have rights to:

• Access, correct or delete your data
• Withdraw consent
• Lodge complaints

Contact: privacy@instantease.ng

8. Data Security

We use strong encryption, secure servers, and access controls. SSL ensures safe data transmission.

9. Data Retention

Data is retained for:

• Up to 7 years of inactivity
• Legal compliance
• Dispute resolution or fraud prevention

10. Children's Privacy

We do not knowingly collect data from users under 18.

11. Third-Party Services

Our apps may use services (e.g., Google Maps, payment gateways) with separate privacy policies.

12. Policy Updates

We may update this policy. Significant changes will be notified via the app or website.

13. Contact Us

Instant Ease Technologies Limited
📧 privacy@instantease.ng
📍 [Insert company address here]